Serve, Learn, & Grow with Us

The first step in becoming a volunteer is attending a one hour training called a Prospective Volunteer Introduction. PVI's are a fun, brief overview of The City Mission and the volunteer opportunities we have available. It's a great chance for you to meet our staff face-to-face, learn about the volunteer experience that is the best fit for you, and see how your commitment can impact the lives of men, women and children in crisis. Please click on "Sign Up for a PVI" to reserve your spot for one of the PVI dates below.

Click Here for 2019-2020 Prospective Volunteer Introduction Dates

Laura's Home is located at 18120 Puritas Ave., Cleveland, OH : Carnegie Campus is Located at 5310 Carnegie Ave., Cleveland, OH

*Special Cosmetologist PVI for those interested in volunteering in our Laura's Home Salon - Monday, October 21st -- 5:30pm at Laura's Home

Tuesday, November 12th -- 5:30pm at Carnegie Campus

No PVI in December 2019

Saturday, January 4th 10:00am at Laura’s Home

Tuesday, February 11th 5:30pm at Carnegie Campus

Saturday, March 14th 10:00am at Laura’s Home

Tuesday, April 14th 5:30pm at Carnegie Campus

Saturday, May 16th 10:00am at Laura’s Home

No PVI in June 2020

Tuesday, July 14th 5:30pm at Carnegie Campus

Saturday, August 15th 10:00am at Laura’s Home

Tuesday, September 8th 5:30pm at Carnegie Campus

Saturday, October 10th 10:00am at Laura’s Home

Tuesday, November 10th 5:30pm at Carnegie Campus

No PVI in December 2020

*Groups do not need to attend a PVI, please complete the Service Project Request Form below.

How Volunteers Made a Difference in 2018

volunteers served
hours of work were donated
saved by the Mission thanks to their time

Urgent Need Positions:

The City Mission Associate Board -- For the first time ever we are beginning an Associate Board in the fall of 2019. If you're an emerging leader in Cleveland or know someone who would be a good fit to champion our mission, visit our Associate Board page to learn more.

Crossroads Positions -- We're especially in need of volunteers for the Resource Center & Crossroads Fun. Email our volunteer team to start a conversation about what's opportunity could be right for your crew.


What Does it Mean to Volunteer with Us?

Positions by Program


Position & Times Available

D a y  R o o m  M e n t o r

Weekday, daytime hours

Assist staff member with preprogram class/encourage men.


C l i e n t  S a f e t y  S u p p o r t


3pm - 6pm or 6pm - 9pm

Assist security staff with answering phone calls and greeting guests.


R e s o u r c e  C e n t e r

Weekday, daytime (hours vary).

Assist men with basic computer functions, writing resumes, learning to read, etc.


W a r e h o u s e  A s s i s t a n t

Mon - Fri between 9am & 4pm

Receive and sort donations.


S u p p o r t  G r o u p  L e a d e r

Mon and Fri 7pm - 8pm

Facilitate group discussion and encourage men in Christ.


K i t c h e n  A s s i s t a n t

Weekday, daytime hours available

Assist kitchen staff in preparing & serving a meal, and cleaning up.


A r t  C a r t

Mon - Fri 12:30pm - 1:30pm

Engaging men in various arts and crafts to help alleviate stress and anxiety.

Laura's Home

Position & Times Available

C h i l d c a r e  A s s i s t a n t

Mon - Fri, 9am - 11:30am

Assist teacher with daily classroom activities (i.e. craft, snack, playtime, etc.)


C l o t h i n g  R o o m

Mon, Wed, Fri evenings

Sort and organize clothing in the boutique and/or assist clients in picking out clothing.


F r o n t  D e s k  S u p p o r t

Weekday & weekend availability

Assist security staff in answering phones, greeting guests, and receiving donations.


L i b r a r y  S e r v i c e s

Tues and Wed between 2-5pm

Assist women & children with checking out books.


S a l o n  S e r v i c e s

Weekdays 2pm - 5pm

Licensed cosmetologists provide basic hair care (wash, cut, color, etc.) services for clients.


Position & Times Available

T e e n  C l u b  A s s i s t a n t

Tues and Thurs from 7:30pm - 8:30pm

Mentor and disciple teenagers during the school year.


H o m e w o r k  C l u b

Mon - Fri from 3pm - 5pm

Assist with homework and activities during the school year.


C h r i s t i a n  M e n t o r i n g

Weekday evenings (times vary based on schedule of mentor/mentee)

Mentor a school-aged child for one hour once a week.

A d o p t - a - D a y

Adult groups of 5 - 15 volunteers provide crafts, snacks, activities and fun for our school-age children on days out of school from 9-11:30am and/or 12:45-2:30pm


Position & Times Available

F r i e n d s  o f  T h e  M i s s i o n

As needed for phone calls/thank you notes

Volunteer FAQs

I'm interested in a one-time service opportunity.

For Group Service Projects, only the group leader needs to apply for the opportunity through our Service Project Request Form. For the best experience, it’s important to inquire 6-9 weeks before the intended date of service through our form. However, we will do our best to accommodate! Here are some examples of one-time service opportunities:

  • Done in a Day Projects – painting, cleaning, organizing or landscaping projects at our Main Campus or Laura’s Home. Fill out this form to sign up.
  • Crossroads Fun – Men’s groups to come and provide crafts, snacks, activities and fun opportunities for the men at Crossroads on weekends or evenings (ie. Watch a ball game, bring games or cards, tournaments, etc.). Email our team to start the conversation.
  • Adopt a Day Out of School in Pathways – Adult Groups (5-15 volunteers) come to provide crafts, snacks, activities and fun for our school-age children on days out of school and during Summer Break from 9-11:30am and/or 12:45 - 2:30pm. Click here for 2019-2020 days off of school. And when you're ready to sign up, fill out our Done-in-a-Day form!
  • Meal Providing – supplying, preparing and serving a meal at Laura’s Home or Crossroads. Please read the Crossroads Dining Room Handbook and Laura's Home Dining Room Handbook before applying through our Service Project Request Form.
  • Back to School Bash - Volunteer or host a game or activity table at the event. 2020 details coming later this year.
  • Trunk or Treat - Decorate your vehicle and pass out candy at Laura's Home on Saturday, October 26th, 2019 from 5pm - 8pm. Visit the Trunk or Treat page for details.
  • Christmas FairFestive fun! Saturday, December 14th, 2019 from 9am - 12:30pm. Volunteer or host a game or activity table at the event. Reserve your spot on our Christmas Fair page.

Note: You must be at least 18 years old or serve with an approved chaperone to participate in any of the positions listed above. Only the Adult Chaperone needs to complete a volunteer application process.

I need to log my volunteer hours.

If you served recently and forgot to log-in at our volunteer computers, you can access your volunteer profile below by clicking here.

Can I view the volunteer handbook to see what is expected of a volunteer before I attend a PVI?

Sure! We want to give you the best picture of what it looks like to volunteer at the Mission before you commit. View the volunteer handbook here.

Have Further Questions about Volunteering?

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