Hope Partners FAQ

Q: What does it mean to join The City Mission’s Hope Partners?

A: By joining this club, you are pledging to give monthly to the work of the Mission, sustaining us all year round. You’ll also received specialized mailings and stories about how your money is being used!

Q: If I enroll as a Hope Partner, will I still receive your monthly appeals?

A: That depends. If you sign up to mail a monthly cash or check, we’ll still send you appeals with a return envelope for your donation. If you choose the Automatic Bank Transfer or online donation options, we’ll discontinue sending you appeals.

Q: Will I still receive regular receipts?

A: Yes. You’ll still receive receipts unless you ask us not to send them.

Q: If I choose Automatic Bank Transfer or to set up a recurring online donations, when will my funds be deducted from my account?

A: For automatic bank transfer, depending on your preference, your contributions will be applied on either the 5th or the 20th of the month. For online donations, funds will be pulled from your card or bank account in about 48 business hours from the original day of the month for which you signed up as a Hope Partner.

Q: I’m trying to decide what option is best. What are the advantages of donating online?

A: Donating online saves you and the Mission postage, and allows your gifts to be used quickly for those in need. It’s also convenient, as you’re able to set up a reoccurring monthly payment online. We very much encourage the online donation option!

Q: What do I do if I need to discontinue my online donation or Automatic Bank Transfer payments?

A: You’ll need to notify your bank for Automatic Bank Transfer. For online donations, simply log in and discontinue payments.

Q: I’d like to sign up to give monthly, but I’d also like to stay up to speed on what happens at The City Mission. How can I subscribe to a newsletter?

A. You have can enroll in our e-newsletter and His Hands newsletter here: http://www.thecitymission.org/newsletter-signup.

Q: I have a few more questions… Is there someone I can talk to?

A: Sure! You can email Denise Eaddy, our Development Assistant, or call her at (216) 431-3510, ext. 237.

Q: I’d like to begin the enrollment process – how do I get started?

A: Click here to go back to the Hope Partners main page and choose the best giving option for you.